Delta Airlines Skymiles: The first reprensative that I talked to did not...
A Delta Airlines Skymiles customer review by GetHuman user ~Angela Copeland from November 11th, 2017
Background on ~Angela Copeland's case
GetHuman: ~Angela Copeland - can you tell our other Delta Airlines Skymiles customers when your case took place?
~Angela Copeland: Yes. It was afternoon, on November 8th.
GetHuman: Did you reach out to Delta Airlines Skymiles, and if so, how?
GetHuman: And which of these common Delta Airlines Skymiles customer issues best describes the reason you wanted to talk to them?
(Shows ~Angela Copeland a list of common Delta Airlines Skymiles problems)
~Angela Copeland: "Missing Miles" was why I was trying to call.
~Angela Copeland's review of Delta Airlines Skymiles customer service
GetHuman: So how would you sum up your experience for GetHuman's Delta Airlines Skymiles customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Angela Copeland: The first reprensative that I talked to did not give me details information about contacting a sky miles representative. She was very abrupt with me. I called back and the second representative was very kind and she told me to contact a sky miles representative at *:** in the morning. She said that a sky miles reprensative would be able to look up my information for me since I did not have my flight number or ticket number.
GetHuman: Let's quantify your experience contacting Delta Airlines Skymiles. On a scale of 1 to 5, how easy is it go get help on a Delta Airlines Skymiles problem?
~Angela Copeland: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Angela Copeland: I'd give them a five out of five on communication.
GetHuman: And what about Delta Airlines Skymiles's ability to quickly and effectively address your problem?
~Angela Copeland: For that I would say two out of five.
GetHuman: And finally- any advice for other Delta Airlines Skymiles customers?
~Angela Copeland: Call them early in the day or late. Don't forget any personal or account information you might need for Delta Airlines Skymiles to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Angela Copeland taken from his Delta Airlines Skymiles customer service problem that occurred on November 8th, 2017.