Delta Dental: No matter what day you call, they'll tell you t...
A Delta Dental customer review by GetHuman user ~Nick from November 8th, 2017
Background on ~Nick's case
GetHuman: ~Nick - can you tell our other Delta Dental customers when your case took place?
~Nick: Yeah. It was late at night, on November 1st.
GetHuman: Did you reach out to Delta Dental, and if so, how?
GetHuman: And which of these common Delta Dental customer issues best describes the reason you wanted to talk to them?
(Shows ~Nick a list of common Delta Dental problems)
~Nick: "Payments" was why I was trying to call.
~Nick's review of Delta Dental customer service
GetHuman: So how would you sum up your experience for GetHuman's Delta Dental customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Nick: No matter what day you call, they'll tell you that its the busiest day of the week. Had to wait ** minutes to hear a grumpy service rep tell me that she had *** other folks waiting for her. She kept parroting the same scripted answer when asked if their service reps could email an answer or callback - no, this is what it is , its not going to improve and i have *** people waiting for me. Im sure the CEO and the company has an excuse - we just cant find enough talented people to answer phones in USA, so we ask the * desperate people we hired at minimum wage to answer the phone and make the customers **** up *** minute wait. I guess I'm no Romney, So, I cant fire people who provide services for me.**Delta dental cust service *****, plain and simple.
GetHuman: Let's quantify your experience contacting Delta Dental. On a scale of 1 to 5, how easy is it go get help on a Delta Dental problem?
~Nick: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Nick: I'd give them a five out of five on communication.
GetHuman: And what about Delta Dental's ability to quickly and effectively address your problem?
~Nick: For that I would say four out of five.
GetHuman: And finally- any advice for other Delta Dental customers?
~Nick: Call them early in the day or late. Don't forget any personal or account information you might need for Delta Dental to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Nick taken from his Delta Dental customer service problem that occurred on November 1st, 2017.