Denver Post: Operators speak very little english. We have m...
A Denver Post customer review by GetHuman user ~Anonymous Business Customer from November 18th, 2017
Background on ~Anonymous Business Customer's case
GetHuman: ~Anonymous Business Customer - can you tell our other Denver Post customers when your case took place?
~Anonymous Business Customer: Yes I can. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Denver Post, and if so, how?
GetHuman: And which of these common Denver Post customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous Business Customer a list of common Denver Post problems)
~Anonymous Business Customer: "Cancel subscription" was why I was trying to call.
~Anonymous Business Customer's review of Denver Post customer service
GetHuman: So how would you sum up your experience for GetHuman's Denver Post customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous Business Customer: Operators speak very little english. We have missed * papers in the last * weeks. First call on ******* talked to Albert (Cust Svc Manager) who assured us this would not happen going forward. Mon **** and Tues **** - again no paper delivery. Talked to Elizabeth (Cust Svc Mgr?) who was extremely difficult to understand. She was to contact district managers. We did finally receive papers. Very poor customer service and they might want to put people who speak better English on the phones.....
GetHuman: Let's quantify your experience contacting Denver Post. On a scale of 1 to 5, how easy is it go get help on a Denver Post problem?
~Anonymous Business Customer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous Business Customer: I'd give them a four out of five on communication.
GetHuman: And what about Denver Post's ability to quickly and effectively address your problem?
~Anonymous Business Customer: For that I would say five out of five.
GetHuman: And finally- any advice for other Denver Post customers?
~Anonymous Business Customer: Call them early in the day or late. Don't forget any personal or account information you might need for Denver Post to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous Business Customer taken from his Denver Post customer service problem that occurred on November 11th, 2017.