Dept of Child & Families, Access Florida: First time I called I put in ss* then birthday...
A Dept of Child & Families, Access Florida customer review by GetHuman user ~seldomo19 from November 18th, 2017
Background on ~seldomo19's case
GetHuman: ~seldomo19 - can you tell our other Dept of Child & Families, Access Florida customers when your case took place?
~seldomo19: Yup. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Dept of Child & Families, Access Florida, and if so, how?
GetHuman: And which of these common Dept of Child & Families, Access Florida customer issues best describes the reason you wanted to talk to them?
(Shows ~seldomo19 a list of common Dept of Child & Families, Access Florida problems)
~seldomo19: "File a report" was why I was trying to call.
~seldomo19's review of Dept of Child & Families, Access Florida customer service
GetHuman: So how would you sum up your experience for GetHuman's Dept of Child & Families, Access Florida customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~seldomo19: First time I called I put in ss* then birthday, then pressed option *, then pressed *, it then puts you on hold for a rep. I got ahold of the rep after a ** minute wait we talked for a minute, then I was disconnected. Had to call back and wait ** minutes then spoke with a rep, then was disconnected again. Then said it would call me back, it did after ** minutes and when I had to press * to speak with rep it didn't understand that and hung up.....GOOD LORD
GetHuman: Let's quantify your experience contacting Dept of Child & Families, Access Florida. On a scale of 1 to 5, how easy is it go get help on a Dept of Child & Families, Access Florida problem?
~seldomo19: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~seldomo19: I'd give them a five out of five on communication.
GetHuman: And what about Dept of Child & Families, Access Florida's ability to quickly and effectively address your problem?
~seldomo19: For that I would say one out of five.
GetHuman: And finally- any advice for other Dept of Child & Families, Access Florida customers?
~seldomo19: Call them early in the day or late. Don't forget any personal or account information you might need for Dept of Child & Families, Access Florida to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~seldomo19 taken from his Dept of Child & Families, Access Florida customer service problem that occurred on November 15th, 2017.