Dept of Child & Families, Access Florida: Most of the time the automated service tells me...
A Dept of Child & Families, Access Florida customer review by GetHuman user GetHuman-123177 from November 1st, 2017
Background on GetHuman-123177's case
GetHuman: GetHuman-123177 - can you tell our other Dept of Child & Families, Access Florida customers when your case took place?
GetHuman-123177: Yeah. It was morning, on October 27th.
GetHuman: Did you reach out to Dept of Child & Families, Access Florida, and if so, how?
GetHuman: And which of these common Dept of Child & Families, Access Florida customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-123177 a list of common Dept of Child & Families, Access Florida problems)
GetHuman-123177: "File a report" was why I was trying to call.
GetHuman-123177's review of Dept of Child & Families, Access Florida customer service
GetHuman: So how would you sum up your experience for GetHuman's Dept of Child & Families, Access Florida customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-123177: Most of the time the automated service tells me it's going to transfer me to the call center but it hangs up! Then, after calling * or * more times, i finally get through but I am then placed on hold for ** to ** minutes. IT'S HORRIBLE. You would think a government assistance program and it's employees would know the basics about customer service including THE WILLINGNESS TO ASSIST THE CUSTOMER AND TREATED THE CUSTOMER WITH RESPECT but obviously they don't. My family and I have been hungry for the past two weeks and all they give is a bunch of excuses. Every time i speak to someone different, they tell me something different from what the previous person told me! They always stop providing us with food assitance just about every two to three months without an accurate reason. Then when I need to call the service line for support, THE PROCESS IS ****!
GetHuman: Let's quantify your experience contacting Dept of Child & Families, Access Florida. On a scale of 1 to 5, how easy is it go get help on a Dept of Child & Families, Access Florida problem?
GetHuman-123177: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-123177: I'd give them a three out of five on communication.
GetHuman: And what about Dept of Child & Families, Access Florida's ability to quickly and effectively address your problem?
GetHuman-123177: For that I would say two out of five.
GetHuman: And finally- any advice for other Dept of Child & Families, Access Florida customers?
GetHuman-123177: Call them early in the day or late. Don't forget any personal or account information you might need for Dept of Child & Families, Access Florida to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-123177 taken from his Dept of Child & Families, Access Florida customer service problem that occurred on October 27th, 2017.