Dept of Child & Families, Access Florida: The service provided through this web site and...
A Dept of Child & Families, Access Florida customer review by GetHuman user ~michael dobson from November 13th, 2017
Background on ~michael dobson's case
GetHuman: ~michael dobson - can you tell our other Dept of Child & Families, Access Florida customers when your case took place?
~michael dobson: Yup. It was evening, on November 3rd.
GetHuman: Did you reach out to Dept of Child & Families, Access Florida, and if so, how?
GetHuman: And which of these common Dept of Child & Families, Access Florida customer issues best describes the reason you wanted to talk to them?
(Shows ~michael dobson a list of common Dept of Child & Families, Access Florida problems)
~michael dobson: "Local services" was why I was trying to call.
~michael dobson's review of Dept of Child & Families, Access Florida customer service
GetHuman: So how would you sum up your experience for GetHuman's Dept of Child & Families, Access Florida customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~michael dobson: The service provided through this web site and it's contact number are both equally unprofessional and pathetic. I was finally able to speak to a representative briefly (About * seconds)who told me to hold and that she would be with me momentarily. About two minutes later an automated voice said 'goodbye' and the call was ended. I called back * more times and the automated voice said all representatives were busy assisting other customers. How am i supposed to renew my EBT account while facing this kind of failed service? I'm sure if I miss my renew deadline(Even at the fault of this department) they would have no problem cancelling my eligibility for my EBT account. I plan on finding out who is over this department so i can file a complaint so others do not have to put up with this ****!
GetHuman: Let's quantify your experience contacting Dept of Child & Families, Access Florida. On a scale of 1 to 5, how easy is it go get help on a Dept of Child & Families, Access Florida problem?
~michael dobson: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~michael dobson: I'd give them a two out of five on communication.
GetHuman: And what about Dept of Child & Families, Access Florida's ability to quickly and effectively address your problem?
~michael dobson: For that I would say three out of five.
GetHuman: And finally- any advice for other Dept of Child & Families, Access Florida customers?
~michael dobson: Call them early in the day or late. Don't forget any personal or account information you might need for Dept of Child & Families, Access Florida to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~michael dobson taken from his Dept of Child & Families, Access Florida customer service problem that occurred on November 3rd, 2017.