Dick's Sporting Goods: Tried to buy a Golf Cart on line with the **% o...
A Dick's Sporting Goods customer review by GetHuman user ~JDN from November 6th, 2017
Background on ~JDN's case
GetHuman: ~JDN - can you tell our other Dick's Sporting Goods customers when your case took place?
~JDN: Yup. It was morning, on October 29th.
GetHuman: Did you reach out to Dick's Sporting Goods, and if so, how?
GetHuman: And which of these common Dick's Sporting Goods customer issues best describes the reason you wanted to talk to them?
(Shows ~JDN a list of common Dick's Sporting Goods problems)
~JDN: "Returns" was why I was trying to call.
~JDN's review of Dick's Sporting Goods customer service
GetHuman: So how would you sum up your experience for GetHuman's Dick's Sporting Goods customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JDN: Tried to buy a Golf Cart on line with the **% off sale. Read the voluminous list of 'Exceptions' and the product was not listed. The **% didn't show up so I called CS and waited ** minutes. Their response - the golf cart is a "HAULING RACK" and excluded. How bogus is that? In reality I don't think any item qualified for the **% off sale. Don't even bother with their online store.
GetHuman: Let's quantify your experience contacting Dick's Sporting Goods. On a scale of 1 to 5, how easy is it go get help on a Dick's Sporting Goods problem?
~JDN: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JDN: I'd give them a four out of five on communication.
GetHuman: And what about Dick's Sporting Goods's ability to quickly and effectively address your problem?
~JDN: For that I would say one out of five.
GetHuman: And finally- any advice for other Dick's Sporting Goods customers?
~JDN: Call them early in the day or late. Don't forget any personal or account information you might need for Dick's Sporting Goods to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JDN taken from his Dick's Sporting Goods customer service problem that occurred on October 29th, 2017.