Disney Movie Club: Couldnt understand the woman that answered. Whe...
A Disney Movie Club customer review by GetHuman user ~upset customer from November 20th, 2017
Background on ~upset customer's case
GetHuman: ~upset customer - can you tell our other Disney Movie Club customers when your case took place?
~upset customer: Sure. It was morning, on November 12th.
GetHuman: Did you reach out to Disney Movie Club, and if so, how?
GetHuman: And which of these common Disney Movie Club customer issues best describes the reason you wanted to talk to them?
(Shows ~upset customer a list of common Disney Movie Club problems)
~upset customer: "Refund a Charge" was why I was trying to call.
~upset customer's review of Disney Movie Club customer service
GetHuman: So how would you sum up your experience for GetHuman's Disney Movie Club customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~upset customer: Couldnt understand the woman that answered. When I asked for her to repeat what she said, she said "yes" like she couldnt understand me either. I was planning on buying the disney movies but guess I cant
GetHuman: Let's quantify your experience contacting Disney Movie Club. On a scale of 1 to 5, how easy is it go get help on a Disney Movie Club problem?
~upset customer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~upset customer: I'd give them a two out of five on communication.
GetHuman: And what about Disney Movie Club's ability to quickly and effectively address your problem?
~upset customer: For that I would say five out of five.
GetHuman: And finally- any advice for other Disney Movie Club customers?
~upset customer: Call them early in the day or late. Don't forget any personal or account information you might need for Disney Movie Club to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~upset customer taken from his Disney Movie Club customer service problem that occurred on November 12th, 2017.