Dominion Virginia Power: Could not access a person.*Back of bill too lig...
A Dominion Virginia Power customer review by GetHuman user ~wenda singer from November 15th, 2017
Background on ~wenda singer's case
GetHuman: ~wenda singer - can you tell our other Dominion Virginia Power customers when your case took place?
~wenda singer: Yes. It was morning, on November 9th.
GetHuman: Did you reach out to Dominion Virginia Power, and if so, how?
GetHuman: And which of these common Dominion Virginia Power customer issues best describes the reason you wanted to talk to them?
(Shows ~wenda singer a list of common Dominion Virginia Power problems)
~wenda singer: "Lower my bill" was why I was trying to call.
~wenda singer's review of Dominion Virginia Power customer service
GetHuman: So how would you sum up your experience for GetHuman's Dominion Virginia Power customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~wenda singer: Could not access a person.*Back of bill too light for me to complete form for auto pay, so needed more information.*This included finding out when would take effect and how to make a payment prior to taking effect when I'm out of town.*Would be great to have a reply.
GetHuman: Let's quantify your experience contacting Dominion Virginia Power. On a scale of 1 to 5, how easy is it go get help on a Dominion Virginia Power problem?
~wenda singer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~wenda singer: I'd give them a four out of five on communication.
GetHuman: And what about Dominion Virginia Power's ability to quickly and effectively address your problem?
~wenda singer: For that I would say five out of five.
GetHuman: And finally- any advice for other Dominion Virginia Power customers?
~wenda singer: Call them early in the day or late. Don't forget any personal or account information you might need for Dominion Virginia Power to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~wenda singer taken from his Dominion Virginia Power customer service problem that occurred on November 9th, 2017.