Duracell: Rochelle was the customer service rep* she was...
A Duracell customer review by GetHuman user ~diana from November 28th, 2017
Background on ~diana's case
GetHuman: ~diana - can you tell our other Duracell customers when your case took place?
~diana: Yes I can. It was evening, on November 21st.
GetHuman: Did you reach out to Duracell, and if so, how?
GetHuman: And which of these common Duracell customer issues best describes the reason you wanted to talk to them?
(Shows ~diana a list of common Duracell problems)
~diana: "Technical support" was why I was trying to call.
~diana's review of Duracell customer service
GetHuman: So how would you sum up your experience for GetHuman's Duracell customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~diana: Rochelle was the customer service rep* she was very professional AND very helpful. She gave me a reference number and told me to call back after i find out the costs of items damaged by the batteries. I was satisfied with the potential solution of my problems.
GetHuman: Let's quantify your experience contacting Duracell. On a scale of 1 to 5, how easy is it go get help on a Duracell problem?
~diana: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~diana: I'd give them a four out of five on communication.
GetHuman: And what about Duracell's ability to quickly and effectively address your problem?
~diana: For that I would say five out of five.
GetHuman: And finally- any advice for other Duracell customers?
~diana: Call them early in the day or late. Don't forget any personal or account information you might need for Duracell to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~diana taken from his Duracell customer service problem that occurred on November 21st, 2017.