E-ZPass New Jersey: I talked to no one. The prompts are too fast. T...
A E-ZPass New Jersey customer review by GetHuman user ~the guppie from October 28th, 2017
Background on ~the guppie's case
GetHuman: ~the guppie - can you tell our other E-ZPass New Jersey customers when your case took place?
~the guppie: Sure. It was middle of the night, on October 23rd.
GetHuman: Did you reach out to E-ZPass New Jersey, and if so, how?
GetHuman: And which of these common E-ZPass New Jersey customer issues best describes the reason you wanted to talk to them?
(Shows ~the guppie a list of common E-ZPass New Jersey problems)
~the guppie: "Missing item" was why I was trying to call.
~the guppie's review of E-ZPass New Jersey customer service
GetHuman: So how would you sum up your experience for GetHuman's E-ZPass New Jersey customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~the guppie: I talked to no one. The prompts are too fast. The next prompt starts before you barely press a number. THERE IS NO PROMPT TO TALK TO A "REAL" PERSON!!!!
GetHuman: Let's quantify your experience contacting E-ZPass New Jersey. On a scale of 1 to 5, how easy is it go get help on a E-ZPass New Jersey problem?
~the guppie: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~the guppie: I'd give them a two out of five on communication.
GetHuman: And what about E-ZPass New Jersey's ability to quickly and effectively address your problem?
~the guppie: For that I would say five out of five.
GetHuman: And finally- any advice for other E-ZPass New Jersey customers?
~the guppie: Call them early in the day or late. Don't forget any personal or account information you might need for E-ZPass New Jersey to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~the guppie taken from his E-ZPass New Jersey customer service problem that occurred on October 23rd, 2017.