EMC Mortgage: HATE THEIR ONLINE SERVICE. CAN'T FIND THE LOGIN...
A EMC Mortgage customer review by GetHuman user ~late late late from November 7th, 2017
Background on ~late late late's case
GetHuman: ~late late late - can you tell our other EMC Mortgage customers when your case took place?
~late late late: Yup. It was afternoon, on October 29th.
GetHuman: Did you reach out to EMC Mortgage, and if so, how?
GetHuman: And which of these common EMC Mortgage customer issues best describes the reason you wanted to talk to them?
(Shows ~late late late a list of common EMC Mortgage problems)
~late late late: "Update account information" was why I was trying to call.
~late late late's review of EMC Mortgage customer service
GetHuman: So how would you sum up your experience for GetHuman's EMC Mortgage customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~late late late: HATE THEIR ONLINE SERVICE. CAN'T FIND THE LOGIN PAGE TO MAKE PAYMENT. PHONE CALLS ARE HORRIBLE. MISSED ONE MONTH'S MORTGAGE PAYMENT AND NOW IT'S LATE AND HAVE EXTRA CHARGES!!!!
GetHuman: Let's quantify your experience contacting EMC Mortgage. On a scale of 1 to 5, how easy is it go get help on a EMC Mortgage problem?
~late late late: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~late late late: I'd give them a five out of five on communication.
GetHuman: And what about EMC Mortgage's ability to quickly and effectively address your problem?
~late late late: For that I would say five out of five.
GetHuman: And finally- any advice for other EMC Mortgage customers?
~late late late: Call them early in the day or late. Don't forget any personal or account information you might need for EMC Mortgage to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~late late late taken from his EMC Mortgage customer service problem that occurred on October 29th, 2017.