EZ-Pass Massachusetts: the person that took our call was not helpful a...
A EZ-Pass Massachusetts customer review by GetHuman user ~dissatisfied customer from October 29th, 2017
Background on ~dissatisfied customer's case
GetHuman: ~dissatisfied customer - can you tell our other EZ-Pass Massachusetts customers when your case took place?
~dissatisfied customer: Yes I can. It was morning, on October 20th.
GetHuman: Did you reach out to EZ-Pass Massachusetts, and if so, how?
GetHuman: And which of these common EZ-Pass Massachusetts customer issues best describes the reason you wanted to talk to them?
(Shows ~dissatisfied customer a list of common EZ-Pass Massachusetts problems)
~dissatisfied customer: "Cancel booking" was why I was trying to call.
~dissatisfied customer's review of EZ-Pass Massachusetts customer service
GetHuman: So how would you sum up your experience for GetHuman's EZ-Pass Massachusetts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dissatisfied customer: the person that took our call was not helpful at all. we don't have or receive any information on our account. on top of that we forgot our pin number and when we called to inquire about about our pin number and information we got the round around. the person on the other end was not interested in helping us at all. he send us to the closest office in our town to get help.
GetHuman: Let's quantify your experience contacting EZ-Pass Massachusetts. On a scale of 1 to 5, how easy is it go get help on a EZ-Pass Massachusetts problem?
~dissatisfied customer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dissatisfied customer: I'd give them a five out of five on communication.
GetHuman: And what about EZ-Pass Massachusetts's ability to quickly and effectively address your problem?
~dissatisfied customer: For that I would say three out of five.
GetHuman: And finally- any advice for other EZ-Pass Massachusetts customers?
~dissatisfied customer: Call them early in the day or late. Don't forget any personal or account information you might need for EZ-Pass Massachusetts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dissatisfied customer taken from his EZ-Pass Massachusetts customer service problem that occurred on October 20th, 2017.