Earthlink: I called to report an outage--all other website...
A Earthlink customer review by GetHuman user ~east coast outage from November 20th, 2017
Background on ~east coast outage's case
GetHuman: ~east coast outage - can you tell our other Earthlink customers when your case took place?
~east coast outage: Sure. It was morning, on November 12th.
GetHuman: Did you reach out to Earthlink, and if so, how?
GetHuman: And which of these common Earthlink customer issues best describes the reason you wanted to talk to them?
(Shows ~east coast outage a list of common Earthlink problems)
~east coast outage: "Overcharge/Strange charge" was why I was trying to call.
~east coast outage's review of Earthlink customer service
GetHuman: So how would you sum up your experience for GetHuman's Earthlink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~east coast outage: I called to report an outage--all other websites coming up fine but not Earthlink. The person who answered the phone was almost impossible to understand. Finally, I heard "yes...outage...you...area...* hour..."
GetHuman: Let's quantify your experience contacting Earthlink. On a scale of 1 to 5, how easy is it go get help on a Earthlink problem?
~east coast outage: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~east coast outage: I'd give them a two out of five on communication.
GetHuman: And what about Earthlink's ability to quickly and effectively address your problem?
~east coast outage: For that I would say five out of five.
GetHuman: And finally- any advice for other Earthlink customers?
~east coast outage: Call them early in the day or late. Don't forget any personal or account information you might need for Earthlink to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~east coast outage taken from his Earthlink customer service problem that occurred on November 12th, 2017.