Easyjet: Absolutely terrible.**I tried to make a call to...
A Easyjet customer review by GetHuman user ~F. S. from November 23rd, 2017
Background on ~F. S.'s case
GetHuman: ~F. S. - can you tell our other Easyjet customers when your case took place?
~F. S.: Yup. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Easyjet, and if so, how?
GetHuman: And which of these common Easyjet customer issues best describes the reason you wanted to talk to them?
(Shows ~F. S. a list of common Easyjet problems)
~F. S.: "Find Itinerary" was why I was trying to call.
~F. S.'s review of Easyjet customer service
GetHuman: So how would you sum up your experience for GetHuman's Easyjet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~F. S.: Absolutely terrible.**I tried to make a call to easyjet. There is no customer service i can call in my language, so i had to redirect to the English one. The communication was horrible, the service was so awful i could barely hear her talk. There was no satisfactory answer given and loads of miscommunication. To not bother her, i just apoligized and hung up.**Still trying to find a phone number i can call.**Maybe your jets are easy, but your customer service is something that Dante would've written about in the circles of **** if he had lived in modern times. It's that ******* awful.**Your sincerely,**A pissed off customer.
GetHuman: Let's quantify your experience contacting Easyjet. On a scale of 1 to 5, how easy is it go get help on a Easyjet problem?
~F. S.: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~F. S.: I'd give them a four out of five on communication.
GetHuman: And what about Easyjet's ability to quickly and effectively address your problem?
~F. S.: For that I would say one out of five.
GetHuman: And finally- any advice for other Easyjet customers?
~F. S.: Call them early in the day or late. Don't forget any personal or account information you might need for Easyjet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~F. S. taken from his Easyjet customer service problem that occurred on November 14th, 2017.