Ebates Shopping.com: I called and waited for an operator and it tran...
A Ebates Shopping.com customer review by GetHuman user ~Carol Castille from November 15th, 2017
Background on ~Carol Castille's case
GetHuman: ~Carol Castille - can you tell our other Ebates Shopping.com customers when your case took place?
~Carol Castille: Yup. It was evening, on November 13th.
GetHuman: Did you reach out to Ebates Shopping.com, and if so, how?
GetHuman: And which of these common Ebates Shopping.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Carol Castille a list of common Ebates Shopping.com problems)
~Carol Castille: "Returns" was why I was trying to call.
~Carol Castille's review of Ebates Shopping.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Ebates Shopping.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Carol Castille: I called and waited for an operator and it transferred me to "someone" saying to leave a message and then it said that the mailbox was full and coulnd't accept anymore messages.
GetHuman: Let's quantify your experience contacting Ebates Shopping.com. On a scale of 1 to 5, how easy is it go get help on a Ebates Shopping.com problem?
~Carol Castille: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Carol Castille: I'd give them a five out of five on communication.
GetHuman: And what about Ebates Shopping.com's ability to quickly and effectively address your problem?
~Carol Castille: For that I would say four out of five.
GetHuman: And finally- any advice for other Ebates Shopping.com customers?
~Carol Castille: Call them early in the day or late. Don't forget any personal or account information you might need for Ebates Shopping.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Carol Castille taken from his Ebates Shopping.com customer service problem that occurred on November 13th, 2017.