Electronic Arts: They keep saying the issue of our missing items...
A Electronic Arts customer review by GetHuman user ~Defenz from November 18th, 2017
Background on ~Defenz's case
GetHuman: ~Defenz - can you tell our other Electronic Arts customers when your case took place?
~Defenz: Yup. It was morning, on November 13th.
GetHuman: Did you reach out to Electronic Arts, and if so, how?
GetHuman: And which of these common Electronic Arts customer issues best describes the reason you wanted to talk to them?
(Shows ~Defenz a list of common Electronic Arts problems)
~Defenz: "In Game Problem" was why I was trying to contact.
~Defenz's review of Electronic Arts customer service
GetHuman: So how would you sum up your experience for GetHuman's Electronic Arts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Defenz: They keep saying the issue of our missing items has been escalated. It has been months since we first opened a ticket. We are told to be patient and wait and are then subsequently ignored for weeks until we call them again. They keep moving the expected date of resolution back further and further. When you get an individual on the phone, they are professional and understanding. The impression I get is they are the poor guys that have to listen to angry customers and they have been given zero tools to help deal with the issues at hand. I feel bad for them.
GetHuman: Let's quantify your experience contacting Electronic Arts. On a scale of 1 to 5, how easy is it go get help on a Electronic Arts problem?
~Defenz: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Defenz: I'd give them a four out of five on communication.
GetHuman: And what about Electronic Arts's ability to quickly and effectively address your problem?
~Defenz: For that I would say five out of five.
GetHuman: And finally- any advice for other Electronic Arts customers?
~Defenz: Call them early in the day or late. Don't forget any personal or account information you might need for Electronic Arts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Defenz taken from his Electronic Arts customer service problem that occurred on November 13th, 2017.