Electronic Arts: terrible I want help for a simple problem and c...
A Electronic Arts customer review by GetHuman user ~unhappy person from November 19th, 2017
Background on ~unhappy person's case
GetHuman: ~unhappy person - can you tell our other Electronic Arts customers when your case took place?
~unhappy person: Yes I can. It was morning, on November 18th.
GetHuman: Did you reach out to Electronic Arts, and if so, how?
GetHuman: And which of these common Electronic Arts customer issues best describes the reason you wanted to talk to them?
(Shows ~unhappy person a list of common Electronic Arts problems)
~unhappy person: "Technical Support" was why I was trying to contact.
~unhappy person's review of Electronic Arts customer service
GetHuman: So how would you sum up your experience for GetHuman's Electronic Arts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~unhappy person: terrible I want help for a simple problem and cant get HELP QUICK RATEING * ABSOLUTLY A WASTE OF MY TIME FOR WAITING ABSOLUTLY UNHAPPY
GetHuman: Let's quantify your experience contacting Electronic Arts. On a scale of 1 to 5, how easy is it go get help on a Electronic Arts problem?
~unhappy person: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~unhappy person: I'd give them a five out of five on communication.
GetHuman: And what about Electronic Arts's ability to quickly and effectively address your problem?
~unhappy person: For that I would say four out of five.
GetHuman: And finally- any advice for other Electronic Arts customers?
~unhappy person: Call them early in the day or late. Don't forget any personal or account information you might need for Electronic Arts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~unhappy person taken from his Electronic Arts customer service problem that occurred on November 18th, 2017.