Electronic Arts: upon calling this number. i was told to go to t...

A Electronic Arts customer review by GetHuman user ~joe mamaz from November 19th, 2017

Background on ~joe mamaz's case

GetHuman: ~joe mamaz - can you tell our other Electronic Arts customers when your case took place?
~joe mamaz: Sure. It was evening, on November 10th.
GetHuman: Did you reach out to Electronic Arts, and if so, how?
~joe mamaz: I used the 650-628-1500 number I found for on the GetHuman Electronic Arts customer phone number page I was on: Electronic Arts Customer Service Phone Number
GetHuman: And which of these common Electronic Arts customer issues best describes the reason you wanted to talk to them?
(Shows ~joe mamaz a list of common Electronic Arts problems)
~joe mamaz: "Can't Receive Code to Reset" was why I was trying to contact.

~joe mamaz's review of Electronic Arts customer service

GetHuman: So how would you sum up your experience for GetHuman's Electronic Arts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~joe mamaz: upon calling this number. i was told to go to the website. when i went ot the website i had to create an origin account and then go through a rigorous plethora of **** to schedule a call back, i did so once and was told would be under * minutes, ** minutes later i set up yet another one and nothing. this new "awsome" way to help cutomers is a joke, what ever happened to just calling and getting a person?
GetHuman: Let's quantify your experience contacting Electronic Arts. On a scale of 1 to 5, how easy is it go get help on a Electronic Arts problem?
~joe mamaz: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~joe mamaz: I'd give them a four out of five on communication.
GetHuman: And what about Electronic Arts's ability to quickly and effectively address your problem?
~joe mamaz: For that I would say one out of five.
GetHuman: And finally- any advice for other Electronic Arts customers?
~joe mamaz: Call them early in the day or late. Don't forget any personal or account information you might need for Electronic Arts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~joe mamaz taken from his Electronic Arts customer service problem that occurred on November 10th, 2017.

Electronic Arts

2.15 of 5 stars | 144 reviews

~joe mamaz's Electronic Arts Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Electronic Arts, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Electronic Arts in any way.

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