EmblemHealth: After waiting ** minutes, they told me the Dr...
A EmblemHealth customer review by GetHuman user ~Arye Krohn from November 20th, 2017
Background on ~Arye Krohn's case
GetHuman: ~Arye Krohn - can you tell our other EmblemHealth customers when your case took place?
~Arye Krohn: Yeah. It was middle of the night, on November 11th.
GetHuman: Did you reach out to EmblemHealth, and if so, how?
GetHuman: And which of these common EmblemHealth customer issues best describes the reason you wanted to talk to them?
(Shows ~Arye Krohn a list of common EmblemHealth problems)
~Arye Krohn: "Update account information" was why I was trying to call.
~Arye Krohn's review of EmblemHealth customer service
GetHuman: So how would you sum up your experience for GetHuman's EmblemHealth customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Arye Krohn: After waiting ** minutes, they told me the Dr. was not on the plan. The Dr. said that he WAS.
GetHuman: Let's quantify your experience contacting EmblemHealth. On a scale of 1 to 5, how easy is it go get help on a EmblemHealth problem?
~Arye Krohn: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Arye Krohn: I'd give them a three out of five on communication.
GetHuman: And what about EmblemHealth's ability to quickly and effectively address your problem?
~Arye Krohn: For that I would say two out of five.
GetHuman: And finally- any advice for other EmblemHealth customers?
~Arye Krohn: Call them early in the day or late. Don't forget any personal or account information you might need for EmblemHealth to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Arye Krohn taken from his EmblemHealth customer service problem that occurred on November 11th, 2017.
EmblemHealth
1.00 of 5 stars | 4 reviews
~Arye Krohn's EmblemHealth Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
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