Empire Blue Cross Blue Shield: This organization will do anything to make you...
A Empire Blue Cross Blue Shield customer review by GetHuman user ~TonyInBuffalo from November 4th, 2017
Background on ~TonyInBuffalo's case
GetHuman: ~TonyInBuffalo - can you tell our other Empire Blue Cross Blue Shield customers when your case took place?
~TonyInBuffalo: Yeah. It was morning, on October 26th.
GetHuman: Did you reach out to Empire Blue Cross Blue Shield, and if so, how?
GetHuman: And which of these common Empire Blue Cross Blue Shield customer issues best describes the reason you wanted to talk to them?
(Shows ~TonyInBuffalo a list of common Empire Blue Cross Blue Shield problems)
~TonyInBuffalo: "Coverage question" was why I was trying to call.
~TonyInBuffalo's review of Empire Blue Cross Blue Shield customer service
GetHuman: So how would you sum up your experience for GetHuman's Empire Blue Cross Blue Shield customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~TonyInBuffalo: This organization will do anything to make you life pure ****. They constantly change providers for the cheapest around, but don't understand if the new provider is not good and it takes Empire longer to process their claims it saves them nothing. For * years now I am putting up with a terrible durable medical equip provider that is $** cheaper once a year but doesn't know how to process claims. Empire continually has to spend lots of time to figure out the claim. And this is saving money. Empire is a joke.
GetHuman: Let's quantify your experience contacting Empire Blue Cross Blue Shield. On a scale of 1 to 5, how easy is it go get help on a Empire Blue Cross Blue Shield problem?
~TonyInBuffalo: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~TonyInBuffalo: I'd give them a five out of five on communication.
GetHuman: And what about Empire Blue Cross Blue Shield's ability to quickly and effectively address your problem?
~TonyInBuffalo: For that I would say one out of five.
GetHuman: And finally- any advice for other Empire Blue Cross Blue Shield customers?
~TonyInBuffalo: Call them early in the day or late. Don't forget any personal or account information you might need for Empire Blue Cross Blue Shield to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~TonyInBuffalo taken from his Empire Blue Cross Blue Shield customer service problem that occurred on October 26th, 2017.