Epson: I was very pleased with being able to talk to a...
A Epson customer review by GetHuman user GetHuman-269122 from October 30th, 2017
Background on GetHuman-269122's case
GetHuman: GetHuman-269122 - can you tell our other Epson customers when your case took place?
GetHuman-269122: Yeah. It was evening, on October 20th.
GetHuman: Did you reach out to Epson, and if so, how?
GetHuman: And which of these common Epson customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-269122 a list of common Epson problems)
GetHuman-269122: "Device Support" was why I was trying to call.
GetHuman-269122's review of Epson customer service
GetHuman: So how would you sum up your experience for GetHuman's Epson customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-269122: I was very pleased with being able to talk to a human. They will be replacing my printer w*in *-* days via Fed Ex. I purchased the printer * months ago at Staples... was hoping to do the return there but Staples warrantee expired. Epson is replacing the printer and I need to send the one I have back. Very happy with the outcome although I it would be nice if they could do this through Staples... I could get the printer quicker. Oh yea... I did not use the number that Staples gave me for customer service, I used this one.
GetHuman: Let's quantify your experience contacting Epson. On a scale of 1 to 5, how easy is it go get help on a Epson problem?
GetHuman-269122: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-269122: I'd give them a one out of five on communication.
GetHuman: And what about Epson's ability to quickly and effectively address your problem?
GetHuman-269122: For that I would say two out of five.
GetHuman: And finally- any advice for other Epson customers?
GetHuman-269122: Call them early in the day or late. Don't forget any personal or account information you might need for Epson to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-269122 taken from his Epson customer service problem that occurred on October 20th, 2017.