Epson: Indian call center made me going through all th...
A Epson customer review by GetHuman user ~dont buy an epson from November 19th, 2017
Background on ~dont buy an epson's case
GetHuman: ~dont buy an epson - can you tell our other Epson customers when your case took place?
~dont buy an epson: Yup. It was morning, on November 11th.
GetHuman: Did you reach out to Epson, and if so, how?
GetHuman: And which of these common Epson customer issues best describes the reason you wanted to talk to them?
(Shows ~dont buy an epson a list of common Epson problems)
~dont buy an epson: "Device Support" was why I was trying to call.
~dont buy an epson's review of Epson customer service
GetHuman: So how would you sum up your experience for GetHuman's Epson customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dont buy an epson: Indian call center made me going through all the diagnostics and determined its hardware failure and told me to call customer relations to get a replacement. And customer relations said I need to call Indian call center back one more time. Waste of time. Dont buy an Epson.
GetHuman: Let's quantify your experience contacting Epson. On a scale of 1 to 5, how easy is it go get help on a Epson problem?
~dont buy an epson: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dont buy an epson: I'd give them a five out of five on communication.
GetHuman: And what about Epson's ability to quickly and effectively address your problem?
~dont buy an epson: For that I would say three out of five.
GetHuman: And finally- any advice for other Epson customers?
~dont buy an epson: Call them early in the day or late. Don't forget any personal or account information you might need for Epson to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dont buy an epson taken from his Epson customer service problem that occurred on November 11th, 2017.