Eversource: I live on Hastings Street in West Roxbury. We l...
A Eversource customer review by GetHuman user ~Robert Brooks from November 7th, 2017
Background on ~Robert Brooks's case
GetHuman: ~Robert Brooks - can you tell our other Eversource customers when your case took place?
~Robert Brooks: Sure. It was middle of the night, on November 6th.
GetHuman: Did you reach out to Eversource, and if so, how?
GetHuman: And which of these common Eversource customer issues best describes the reason you wanted to talk to them?
(Shows ~Robert Brooks a list of common Eversource problems)
~Robert Brooks: "Billing help" was why I was trying to call.
~Robert Brooks's review of Eversource customer service
GetHuman: So how would you sum up your experience for GetHuman's Eversource customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Robert Brooks: I live on Hastings Street in West Roxbury. We lost our power at *:** AM. A supervisor was there promptly. The crews arrived in what I thought was timely. This otage was caused by the toppling of a huge tree and the lines and poles were all affected. I spoke with several workers and they were all courteous and informative. I want to single out a lineman named Tom. He worked in the bucket for hours. Hec worked as hard as I have anyone work. From the bucket he was lifting lines from several homes.He also inspected the connections to our homes and was very informative about the process. His co workers were also hustling in very trying circumstances.He and the crew are heroes on Hastings Street. Thank you for teir efforts.
GetHuman: Let's quantify your experience contacting Eversource. On a scale of 1 to 5, how easy is it go get help on a Eversource problem?
~Robert Brooks: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Robert Brooks: I'd give them a five out of five on communication.
GetHuman: And what about Eversource's ability to quickly and effectively address your problem?
~Robert Brooks: For that I would say one out of five.
GetHuman: And finally- any advice for other Eversource customers?
~Robert Brooks: Call them early in the day or late. Don't forget any personal or account information you might need for Eversource to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Robert Brooks taken from his Eversource customer service problem that occurred on November 6th, 2017.