Expedia: Talked w rep *.* hrs after credit card info, th...
A Expedia customer review by GetHuman user ~very upset from November 28th, 2017
Background on ~very upset's case
GetHuman: ~very upset - can you tell our other Expedia customers when your case took place?
~very upset: Yes. It was middle of the night, on November 27th.
GetHuman: Did you reach out to Expedia, and if so, how?
GetHuman: And which of these common Expedia customer issues best describes the reason you wanted to talk to them?
(Shows ~very upset a list of common Expedia problems)
~very upset: "Refund" was why I was trying to call.
~very upset's review of Expedia customer service
GetHuman: So how would you sum up your experience for GetHuman's Expedia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~very upset: Talked w rep *.* hrs after credit card info, the room not available. Asked for supervisor, on hold ** min no answer. Called back and registered for auto return call, waited ** min , received call and then hung up. Called back. Waited on hold * *** hours. No answer. No reservation. Cost started at ****, now ****. No vaca
GetHuman: Let's quantify your experience contacting Expedia. On a scale of 1 to 5, how easy is it go get help on a Expedia problem?
~very upset: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~very upset: I'd give them a five out of five on communication.
GetHuman: And what about Expedia's ability to quickly and effectively address your problem?
~very upset: For that I would say two out of five.
GetHuman: And finally- any advice for other Expedia customers?
~very upset: Call them early in the day or late. Don't forget any personal or account information you might need for Expedia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~very upset taken from his Expedia customer service problem that occurred on November 27th, 2017.