Express Scripts: Clair was very helpful. She gave me instructio...
A Express Scripts customer review by GetHuman user ~Lynn Lac from November 16th, 2017
Background on ~Lynn Lac's case
GetHuman: ~Lynn Lac - can you tell our other Express Scripts customers when your case took place?
~Lynn Lac: Yeah. It was morning, on November 10th.
GetHuman: Did you reach out to Express Scripts, and if so, how?
GetHuman: And which of these common Express Scripts customer issues best describes the reason you wanted to talk to them?
(Shows ~Lynn Lac a list of common Express Scripts problems)
~Lynn Lac: "Recover Account" was why I was trying to call.
~Lynn Lac's review of Express Scripts customer service
GetHuman: So how would you sum up your experience for GetHuman's Express Scripts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lynn Lac: Clair was very helpful. She gave me instructions of what to get from the doctor to fill my prescription. She was courteous and kind.
GetHuman: Let's quantify your experience contacting Express Scripts. On a scale of 1 to 5, how easy is it go get help on a Express Scripts problem?
~Lynn Lac: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lynn Lac: I'd give them a one out of five on communication.
GetHuman: And what about Express Scripts's ability to quickly and effectively address your problem?
~Lynn Lac: For that I would say two out of five.
GetHuman: And finally- any advice for other Express Scripts customers?
~Lynn Lac: Call them early in the day or late. Don't forget any personal or account information you might need for Express Scripts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lynn Lac taken from his Express Scripts customer service problem that occurred on November 10th, 2017.