Express Scripts: Drugs come mix type in same bottle. Same drug-d...
A Express Scripts customer review by GetHuman user ~SICKFORLIFE from November 17th, 2017
Background on ~SICKFORLIFE's case
GetHuman: ~SICKFORLIFE - can you tell our other Express Scripts customers when your case took place?
~SICKFORLIFE: Yes. It was morning, on November 14th.
GetHuman: Did you reach out to Express Scripts, and if so, how?
GetHuman: And which of these common Express Scripts customer issues best describes the reason you wanted to talk to them?
(Shows ~SICKFORLIFE a list of common Express Scripts problems)
~SICKFORLIFE: "Sign up for service" was why I was trying to call.
~SICKFORLIFE's review of Express Scripts customer service
GetHuman: So how would you sum up your experience for GetHuman's Express Scripts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SICKFORLIFE: Drugs come mix type in same bottle. Same drug-different delivery type. Called this terrible company and as usual the Pharmacist said it was my fault and I was trying to accuse the company of something I did. HUH????????? Where did I get the extra drug? *The different depts in this company don't talk to each other. There is confusing info sometimes. Their order process is POOR. Told to order drugs and when I do, get a message telling me They can't send it yet. HUH?? And you are running out. Twice, the doctor had to give me prescription to get drugs Express was slow to send. Also if you pay by check, they appear to deliver slower.
GetHuman: Let's quantify your experience contacting Express Scripts. On a scale of 1 to 5, how easy is it go get help on a Express Scripts problem?
~SICKFORLIFE: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SICKFORLIFE: I'd give them a three out of five on communication.
GetHuman: And what about Express Scripts's ability to quickly and effectively address your problem?
~SICKFORLIFE: For that I would say five out of five.
GetHuman: And finally- any advice for other Express Scripts customers?
~SICKFORLIFE: Call them early in the day or late. Don't forget any personal or account information you might need for Express Scripts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SICKFORLIFE taken from his Express Scripts customer service problem that occurred on November 14th, 2017.