Express Scripts convinced me that signing up fo...
A Express Scripts customer review by GetHuman user ~abc from November 11th, 2017
Background on ~abc's case
GetHuman: ~abc - can you tell our other Express Scripts customers when your case took place?
~abc: Yes I can. It was afternoon, on November 2nd.
GetHuman: Did you reach out to Express Scripts, and if so, how?
GetHuman: And which of these common Express Scripts customer issues best describes the reason you wanted to talk to them?
(Shows ~abc a list of common Express Scripts problems)
~abc: "Over charge or strange charge" was why I was trying to call.
~abc's review of Express Scripts customer service
GetHuman: So how would you sum up your experience for GetHuman's Express Scripts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~abc: Express Scripts convinced me that signing up for their service would simplify my life - no more hassle of driving to the pharmacy or waiting in line. Well, I received my prescriptions that were placed on the same day, one WEEK apart, and worse than that, they were both incorrect. One was the wrong dose, meaning I'll run out of meds way before I should, and the other was a generic even though I specifically asked for the name brand. The customer service rep was rude, condescending and LAUGHED at me when I asked to disenroll. She told me I could not send the meds back, could not "disenroll" since Express Scripts IS my insurance company (no it's not - it's Anthem Blue Cross) and that she wasn't laughing - I must have "misheard" her. Rude. Arrogant. ZERO customer service. Unbelievable waste of my time and a huge hassle. I now have meds I can't use and can't return. DO NOT SIGN UP FOR THIS!
GetHuman: Let's quantify your experience contacting Express Scripts. On a scale of 1 to 5, how easy is it go get help on a Express Scripts problem?
~abc: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~abc: I'd give them a two out of five on communication.
GetHuman: And what about Express Scripts's ability to quickly and effectively address your problem?
~abc: For that I would say three out of five.
GetHuman: And finally- any advice for other Express Scripts customers?
~abc: Call them early in the day or late. Don't forget any personal or account information you might need for Express Scripts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~abc taken from his Express Scripts customer service problem that occurred on November 2nd, 2017.