Express Scripts customer service is separate fr...
A Express Scripts customer review by GetHuman user ~Express Scripts SUCKS from November 16th, 2017
Background on ~Express Scripts SUCKS's case
GetHuman: ~Express Scripts SUCKS - can you tell our other Express Scripts customers when your case took place?
~Express Scripts SUCKS: Yes. It was morning, on November 6th.
GetHuman: Did you reach out to Express Scripts, and if so, how?
GetHuman: And which of these common Express Scripts customer issues best describes the reason you wanted to talk to them?
(Shows ~Express Scripts SUCKS a list of common Express Scripts problems)
~Express Scripts SUCKS: "Returns" was why I was trying to call.
~Express Scripts SUCKS's review of Express Scripts customer service
GetHuman: So how would you sum up your experience for GetHuman's Express Scripts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Express Scripts SUCKS: Express Scripts customer service is separate from their claims center. They will not give you the "secret number" to the claims center. If you are trying to get money back for a claim they stonewall you as much as possible and the customer service representatives can only contact the claims center "through the computer" I wish they didn't owe me $*,*** it has been * months since I submitted my claim. Still nothing.
GetHuman: Let's quantify your experience contacting Express Scripts. On a scale of 1 to 5, how easy is it go get help on a Express Scripts problem?
~Express Scripts SUCKS: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Express Scripts SUCKS: I'd give them a two out of five on communication.
GetHuman: And what about Express Scripts's ability to quickly and effectively address your problem?
~Express Scripts SUCKS: For that I would say one out of five.
GetHuman: And finally- any advice for other Express Scripts customers?
~Express Scripts SUCKS: Call them early in the day or late. Don't forget any personal or account information you might need for Express Scripts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Express Scripts SUCKS taken from his Express Scripts customer service problem that occurred on November 6th, 2017.