Express Scripts: I wish I could give this company a zero - a * i...
A Express Scripts customer review by GetHuman user ~reallymad from November 19th, 2017
Background on ~reallymad's case
GetHuman: ~reallymad - can you tell our other Express Scripts customers when your case took place?
~reallymad: Yes. It was late at night, on November 13th.
GetHuman: Did you reach out to Express Scripts, and if so, how?
GetHuman: And which of these common Express Scripts customer issues best describes the reason you wanted to talk to them?
(Shows ~reallymad a list of common Express Scripts problems)
~reallymad: "Returns" was why I was trying to call.
~reallymad's review of Express Scripts customer service
GetHuman: So how would you sum up your experience for GetHuman's Express Scripts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~reallymad: I wish I could give this company a zero - a * is much too high. And it's now * weeks since I contacted them without a response that corrects the issue. Scripted email responses, long wait time on phone to speak with a supervisor, cut off, etc. Since May, the payments that I have been making to my partner's account statement have been incorrectly applied to my account. The first time that it happened, I thought that I just forgot to pay and paid the bill again. With the next billing statement, I paid the total amount, not noticing that I was billed again for the same original invoice. The next invoice received showed both invoices unpaid plus a new one added. I collected copies of the cancelled checks and emailed them on October *rd. Instead of correcting the accounts and applying the payments correctly to my partner's invoice, they charged her bills to mine. Shortly thereafter, I received a notice that I can no longer use them for prescriptions since I have an outstanding bill tha
GetHuman: Let's quantify your experience contacting Express Scripts. On a scale of 1 to 5, how easy is it go get help on a Express Scripts problem?
~reallymad: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~reallymad: I'd give them a five out of five on communication.
GetHuman: And what about Express Scripts's ability to quickly and effectively address your problem?
~reallymad: For that I would say three out of five.
GetHuman: And finally- any advice for other Express Scripts customers?
~reallymad: Call them early in the day or late. Don't forget any personal or account information you might need for Express Scripts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~reallymad taken from his Express Scripts customer service problem that occurred on November 13th, 2017.