Express Scripts: This company is a disgrace a complete waste of...
A Express Scripts customer review by GetHuman user ~harry atlanta from November 20th, 2017
Background on ~harry atlanta's case
GetHuman: ~harry atlanta - can you tell our other Express Scripts customers when your case took place?
~harry atlanta: Yup. It was afternoon, on November 14th.
GetHuman: Did you reach out to Express Scripts, and if so, how?
GetHuman: And which of these common Express Scripts customer issues best describes the reason you wanted to talk to them?
(Shows ~harry atlanta a list of common Express Scripts problems)
~harry atlanta: "Complaint" was why I was trying to call.
~harry atlanta's review of Express Scripts customer service
GetHuman: So how would you sum up your experience for GetHuman's Express Scripts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~harry atlanta: This company is a disgrace a complete waste of my time I wish i had not changed to coventry and their useless pharmacy
GetHuman: Let's quantify your experience contacting Express Scripts. On a scale of 1 to 5, how easy is it go get help on a Express Scripts problem?
~harry atlanta: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~harry atlanta: I'd give them a five out of five on communication.
GetHuman: And what about Express Scripts's ability to quickly and effectively address your problem?
~harry atlanta: For that I would say three out of five.
GetHuman: And finally- any advice for other Express Scripts customers?
~harry atlanta: Call them early in the day or late. Don't forget any personal or account information you might need for Express Scripts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~harry atlanta taken from his Express Scripts customer service problem that occurred on November 14th, 2017.