Facebook: Hi Christopher,*It looks like your ads didn't m...
A Facebook customer review by GetHuman user GetHuman-impalas from November 30th, 2017
Background on GetHuman-impalas's case
GetHuman: GetHuman-impalas - can you tell our other Facebook customers when your case took place?
GetHuman-impalas: Sure. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-impalas a list of common Facebook problems)
GetHuman-impalas: "Technical support" was why I was trying to contact.
GetHuman-impalas's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-impalas: Hi Christopher,*It looks like your ads didn't meet our Advertising Policies, so they were not app...
GetHuman: Can you tell the rest of us a bit more from what happened on 11/21/17?
GetHuman-impalas: Hi Christopher,*It looks like your ads didn't meet our Advertising Policies, so they were not approved.*Ad Name: Post: *LetsMeetOurMatch*posts***************** to fans and their friends *Account ID: ********* *Ad Creator Name: Christopher Todd Smith *Edit Your Ad * * Get More Help * * **Here's why we couldn't approve this ad*It looks like you submitted an ad for a dating service through one of our self-service advertising tools. At this time, ads for dating sites and apps are only allowed from approved advertisers. *In order to be a registered dating partner please follow this link to begin your application process: *https:**www.facebook.com*help*contact***************** *The Policy team will contact you directly with an answer within ** days. *If you’re already a partner and think your ad follows the rules and should have been approved, please let us know.*Learn more about advertising dating services on Facebook.*For more information, read our advertising Terms and our Ad Guidelines. These policies help keep Facebook safe and welcoming for everyone. If you think your ad meets these guidelines, please get in touch.*Ad Name: ************ Promoting Let's Meet Our Match *Account ID: ********* *Ad Creator Name: Christopher Todd Smith *Edit Your Ad * * Get More Help * * **Here's why we couldn't approve this ad*It looks like you submitted an ad for a dating service through one of our self-service advertising tools. At this time, ads for dating sites and apps are only allowed from approved advertisers. *In order to be a registered dating partner please follow this link to begin your application process: *https:**www.facebook.com*help*contact***************** *The Policy team will contact you directly with an answer within ** days. *If you’re already a partner and think your ad follows the rules and should have been approved, please let us know.*Learn more about advertising dating services on Facebook.*For more information, read our advertising Terms and our Ad Guidelines. These policies help keep Facebook safe and welcoming for everyone. If you think your ad meets these guidelines, please get in touch.*Thanks,**The Facebook Ads Team**********************************************************************************************Your reply*Today*My Ad is for a BOOK!! My FB page is for a BOOK!! NOT an Online*Internet Dating website!! I have been through this process several times already, only to have my Ads ultimately approved. Please review this more carefully and you will see I am promoting an Ad for a BOOK I have personally authored and NOT a dating website!! I have also changed the background photo to eliminate the text that appeared previously.*Attachments*BeachCouple - Copy (*).jpg
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
GetHuman-impalas: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-impalas: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
GetHuman-impalas: For that I would say four out of five.
GetHuman: And finally- any advice for other Facebook customers?
GetHuman-impalas: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-impalas taken from his Facebook customer service problem that occurred on November 21st, 2017.