Facebook: I tea.ly need your help
A Facebook customer review by GetHuman user ~Pratigya baral from November 25th, 2017
Background on ~Pratigya baral's case
GetHuman: ~Pratigya baral - can you tell our other Facebook customers when your case took place?
~Pratigya baral: Yeah. It was late at night, on November 21st.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Pratigya baral a list of common Facebook problems)
~Pratigya baral: "Update account information" was why I was trying to contact.
~Pratigya baral's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pratigya baral: I tea.ly need your help
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Pratigya baral: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pratigya baral: I'd give them a three out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Pratigya baral: For that I would say two out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Pratigya baral: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pratigya baral taken from his Facebook customer service problem that occurred on November 21st, 2017.