Facebook: There is no customer support available at this...
A Facebook customer review by GetHuman user ~Tim Hay from November 23rd, 2017
Background on ~Tim Hay's case
GetHuman: ~Tim Hay - can you tell our other Facebook customers when your case took place?
~Tim Hay: Yes. It was afternoon, on November 18th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Tim Hay a list of common Facebook problems)
~Tim Hay: "Problem With a Page" was why I was trying to contact.
~Tim Hay's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tim Hay: There is no customer support available at this time???? What does that mean??
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Tim Hay: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tim Hay: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Tim Hay: For that I would say four out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Tim Hay: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tim Hay taken from his Facebook customer service problem that occurred on November 18th, 2017.