i try to contact to facebook to help me on my account
A Facebook customer review by GetHuman user ~Eric Castillo from November 23rd, 2017
Background on ~Eric Castillo's case
GetHuman: ~Eric Castillo - can you tell our other Facebook customers when your case took place?
~Eric Castillo: Yes I can. It was afternoon, on November 15th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Eric Castillo a list of common Facebook problems)
~Eric Castillo: "Problem With a Page" was why I was trying to contact.
~Eric Castillo's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Eric Castillo: i try to contact to facebook to help me on my account
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Eric Castillo: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Eric Castillo: I'd give them a four out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Eric Castillo: For that I would say three out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Eric Castillo: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Eric Castillo taken from his Facebook customer service problem that occurred on November 15th, 2017.