FairPoint Communications: FairPoint service person put extra effort in re...
A FairPoint Communications customer review by GetHuman user ~South NH DSL/phone from November 7th, 2017
Background on ~South NH DSL/phone's case
GetHuman: ~South NH DSL/phone - can you tell our other FairPoint Communications customers when your case took place?
~South NH DSL/phone: Yes I can. It was afternoon, on November 2nd.
GetHuman: Did you reach out to FairPoint Communications, and if so, how?
GetHuman: And which of these common FairPoint Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~South NH DSL/phone a list of common FairPoint Communications problems)
~South NH DSL/phone: "Complaint" was why I was trying to call.
~South NH DSL/phone's review of FairPoint Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's FairPoint Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~South NH DSL/phone: FairPoint service person put extra effort in reinforcing line attachment to the house (Halloween snow storm problem), and reconnecting a line to improve quality of my phone and *Mbps DSL service. I was pleasantly surprised with his polite, professional and very much customer oriented manner.
GetHuman: Let's quantify your experience contacting FairPoint Communications. On a scale of 1 to 5, how easy is it go get help on a FairPoint Communications problem?
~South NH DSL/phone: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~South NH DSL/phone: I'd give them a three out of five on communication.
GetHuman: And what about FairPoint Communications's ability to quickly and effectively address your problem?
~South NH DSL/phone: For that I would say two out of five.
GetHuman: And finally- any advice for other FairPoint Communications customers?
~South NH DSL/phone: Call them early in the day or late. Don't forget any personal or account information you might need for FairPoint Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~South NH DSL/phone taken from his FairPoint Communications customer service problem that occurred on November 2nd, 2017.