Feel taken advantage of. First-time Fandango us...
A Fandango customer review by GetHuman user ~EugeneDan from November 14th, 2017
Background on ~EugeneDan's case
GetHuman: ~EugeneDan - can you tell our other Fandango customers when your case took place?
~EugeneDan: Yup. It was morning, on November 5th.
GetHuman: Did you reach out to Fandango, and if so, how?
GetHuman: And which of these common Fandango customer issues best describes the reason you wanted to talk to them?
(Shows ~EugeneDan a list of common Fandango problems)
~EugeneDan: "Payment Problem" was why I was trying to call.
~EugeneDan's review of Fandango customer service
GetHuman: So how would you sum up your experience for GetHuman's Fandango customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~EugeneDan: Feel taken advantage of. First-time Fandango user, pressured w*just * mins online to pay for what at first seemed like a decent deal for movie w** friends tonight. After transaction was able to find cinema's * and called directly to learn I'd overpaid. Wanted to reverse the transaction but Fandango would not refund their fees. I guess using Fandango could make sense for people trying to avoid lines on an opening night for a big movie, but not for my purposes tonight. Disappointed. Very.
GetHuman: Let's quantify your experience contacting Fandango. On a scale of 1 to 5, how easy is it go get help on a Fandango problem?
~EugeneDan: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~EugeneDan: I'd give them a one out of five on communication.
GetHuman: And what about Fandango's ability to quickly and effectively address your problem?
~EugeneDan: For that I would say three out of five.
GetHuman: And finally- any advice for other Fandango customers?
~EugeneDan: Call them early in the day or late. Don't forget any personal or account information you might need for Fandango to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~EugeneDan taken from his Fandango customer service problem that occurred on November 5th, 2017.