Fandango: Such a long wait - they don't do refunds. I co...
A Fandango customer review by GetHuman user ~Frustrated and Unhappy from November 25th, 2017
Background on ~Frustrated and Unhappy's case
GetHuman: ~Frustrated and Unhappy - can you tell our other Fandango customers when your case took place?
~Frustrated and Unhappy: Yes I can. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Fandango, and if so, how?
GetHuman: And which of these common Fandango customer issues best describes the reason you wanted to talk to them?
(Shows ~Frustrated and Unhappy a list of common Fandango problems)
~Frustrated and Unhappy: "Gift Card or Promo Code" was why I was trying to call.
~Frustrated and Unhappy's review of Fandango customer service
GetHuman: So how would you sum up your experience for GetHuman's Fandango customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Frustrated and Unhappy: Such a long wait - they don't do refunds. I could rebut for a different day, then they would refund todays... What a pain
GetHuman: Let's quantify your experience contacting Fandango. On a scale of 1 to 5, how easy is it go get help on a Fandango problem?
~Frustrated and Unhappy: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Frustrated and Unhappy: I'd give them a three out of five on communication.
GetHuman: And what about Fandango's ability to quickly and effectively address your problem?
~Frustrated and Unhappy: For that I would say two out of five.
GetHuman: And finally- any advice for other Fandango customers?
~Frustrated and Unhappy: Call them early in the day or late. Don't forget any personal or account information you might need for Fandango to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Frustrated and Unhappy taken from his Fandango customer service problem that occurred on November 21st, 2017.