Fidelity Investments: Got the same e-mail as Anonymous - if you press...
A Fidelity Investments customer review by GetHuman user GetHuman-384992 from November 11th, 2017
Background on GetHuman-384992's case
GetHuman: GetHuman-384992 - can you tell our other Fidelity Investments customers when your case took place?
GetHuman-384992: Yeah. It was afternoon, on November 1st.
GetHuman: Did you reach out to Fidelity Investments, and if so, how?
GetHuman: And which of these common Fidelity Investments customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-384992 a list of common Fidelity Investments problems)
GetHuman-384992: "Hacked account" was why I was trying to call.
GetHuman-384992's review of Fidelity Investments customer service
GetHuman: So how would you sum up your experience for GetHuman's Fidelity Investments customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-384992: Got the same e-mail as Anonymous - if you press '*' you get right through and they only verify the last * digits of you SSN. This is legitimate - they are reissuing a check that I never received from a jog I had in ****.
GetHuman: Let's quantify your experience contacting Fidelity Investments. On a scale of 1 to 5, how easy is it go get help on a Fidelity Investments problem?
GetHuman-384992: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-384992: I'd give them a three out of five on communication.
GetHuman: And what about Fidelity Investments's ability to quickly and effectively address your problem?
GetHuman-384992: For that I would say two out of five.
GetHuman: And finally- any advice for other Fidelity Investments customers?
GetHuman-384992: Call them early in the day or late. Don't forget any personal or account information you might need for Fidelity Investments to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-384992 taken from his Fidelity Investments customer service problem that occurred on November 1st, 2017.