Fidelity Investments: While it did take me ** minutes to complete the...
A Fidelity Investments customer review by GetHuman user GetHuman-325217 from November 4th, 2017
Background on GetHuman-325217's case
GetHuman: GetHuman-325217 - can you tell our other Fidelity Investments customers when your case took place?
GetHuman-325217: Yeah. It was afternoon, on October 31st.
GetHuman: Did you reach out to Fidelity Investments, and if so, how?
GetHuman: And which of these common Fidelity Investments customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-325217 a list of common Fidelity Investments problems)
GetHuman-325217: "Account access" was why I was trying to call.
GetHuman-325217's review of Fidelity Investments customer service
GetHuman: So how would you sum up your experience for GetHuman's Fidelity Investments customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-325217: While it did take me ** minutes to complete the call it was worth the attention I received. They are organized and channel everything through this number so there was not a direct number for the Legal Dept. who has to return my call.
GetHuman: Let's quantify your experience contacting Fidelity Investments. On a scale of 1 to 5, how easy is it go get help on a Fidelity Investments problem?
GetHuman-325217: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-325217: I'd give them a four out of five on communication.
GetHuman: And what about Fidelity Investments's ability to quickly and effectively address your problem?
GetHuman-325217: For that I would say three out of five.
GetHuman: And finally- any advice for other Fidelity Investments customers?
GetHuman-325217: Call them early in the day or late. Don't forget any personal or account information you might need for Fidelity Investments to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-325217 taken from his Fidelity Investments customer service problem that occurred on October 31st, 2017.