Fingerhut.com: I never in all the years I have been in fingerh...
A Fingerhut.com customer review by GetHuman user ~jennie acree from November 13th, 2017
Background on ~jennie acree's case
GetHuman: ~jennie acree - can you tell our other Fingerhut.com customers when your case took place?
~jennie acree: Yes I can. It was morning, on November 10th.
GetHuman: Did you reach out to Fingerhut.com, and if so, how?
GetHuman: And which of these common Fingerhut.com customer issues best describes the reason you wanted to talk to them?
(Shows ~jennie acree a list of common Fingerhut.com problems)
~jennie acree: "Track order" was why I was trying to call.
~jennie acree's review of Fingerhut.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Fingerhut.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jennie acree: I never in all the years I have been in fingerhut had such lousy service you don't call people when they have a problem and then you email people and say you tried to get in touch with someone which is not true because I am on permanent disability and home every day. I no who call and who don't so what am I suppose to do set on the phone and go sleep waiting for someone to answer the phone are call? I ask you all to take that rockwear coat off a order that I have since it is not in stock ord********** and I need it now not after christmas so take it off my bill and you haven't even did that so I am going to cancel my service and just pay for what I did get.
GetHuman: Let's quantify your experience contacting Fingerhut.com. On a scale of 1 to 5, how easy is it go get help on a Fingerhut.com problem?
~jennie acree: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jennie acree: I'd give them a five out of five on communication.
GetHuman: And what about Fingerhut.com's ability to quickly and effectively address your problem?
~jennie acree: For that I would say five out of five.
GetHuman: And finally- any advice for other Fingerhut.com customers?
~jennie acree: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Fingerhut.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jennie acree taken from his Fingerhut.com customer service problem that occurred on November 10th, 2017.