Fingerhut: Customer service ***** really bad. I'm missing...
A Fingerhut customer review by GetHuman user ~Pissed off customer from November 22nd, 2017
Background on ~Pissed off customer's case
GetHuman: ~Pissed off customer - can you tell our other Fingerhut customers when your case took place?
~Pissed off customer: Sure. It was afternoon, on November 20th.
GetHuman: Did you reach out to Fingerhut, and if so, how?
GetHuman: And which of these common Fingerhut customer issues best describes the reason you wanted to talk to them?
(Shows ~Pissed off customer a list of common Fingerhut problems)
~Pissed off customer: "Check Application Status" was why I was trying to call.
~Pissed off customer's review of Fingerhut customer service
GetHuman: So how would you sum up your experience for GetHuman's Fingerhut customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pissed off customer: Customer service ***** really bad. I'm missing parts for my microwave and purchased a warranty. No one seems to know how to help. Need the missing parts and warranty. Customer service agents attitude really ***** had no knowledge on how to help. May stop ordering since the only time a customer service rep only wants to help if they are collecting a payment. Very, very, very disappointed. All I wanted was to get missing parts toput my microwave cart together. Who ever pulls the item to ship needs to ensure that all parts are in the box. Also my warranty was not icluded and I paid extra for something I didn't receive.
GetHuman: Let's quantify your experience contacting Fingerhut. On a scale of 1 to 5, how easy is it go get help on a Fingerhut problem?
~Pissed off customer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pissed off customer: I'd give them a four out of five on communication.
GetHuman: And what about Fingerhut's ability to quickly and effectively address your problem?
~Pissed off customer: For that I would say five out of five.
GetHuman: And finally- any advice for other Fingerhut customers?
~Pissed off customer: Call them early in the day or late. Don't forget any personal or account information you might need for Fingerhut to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pissed off customer taken from his Fingerhut customer service problem that occurred on November 20th, 2017.