Fingerhut: They transferred me to a hotel for reservations...
A Fingerhut customer review by GetHuman user ~Suzanne vigil from November 14th, 2017
Background on ~Suzanne vigil's case
GetHuman: ~Suzanne vigil - can you tell our other Fingerhut customers when your case took place?
~Suzanne vigil: Sure. It was afternoon, on November 5th.
GetHuman: Did you reach out to Fingerhut, and if so, how?
GetHuman: And which of these common Fingerhut customer issues best describes the reason you wanted to talk to them?
(Shows ~Suzanne vigil a list of common Fingerhut problems)
~Suzanne vigil: "Overcharge/Strange charge" was why I was trying to call.
~Suzanne vigil's review of Fingerhut customer service
GetHuman: So how would you sum up your experience for GetHuman's Fingerhut customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Suzanne vigil: They transferred me to a hotel for reservations...I want to set up a payment plan to be deducted from my account....
GetHuman: Let's quantify your experience contacting Fingerhut. On a scale of 1 to 5, how easy is it go get help on a Fingerhut problem?
~Suzanne vigil: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Suzanne vigil: I'd give them a one out of five on communication.
GetHuman: And what about Fingerhut's ability to quickly and effectively address your problem?
~Suzanne vigil: For that I would say two out of five.
GetHuman: And finally- any advice for other Fingerhut customers?
~Suzanne vigil: Call them early in the day or late. Don't forget any personal or account information you might need for Fingerhut to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Suzanne vigil taken from his Fingerhut customer service problem that occurred on November 5th, 2017.