Fingerhut: When I called I didn't think I would get the qu...
A Fingerhut customer review by GetHuman user ~Mary Howad from November 17th, 2017
Background on ~Mary Howad's case
GetHuman: ~Mary Howad - can you tell our other Fingerhut customers when your case took place?
~Mary Howad: Yes. It was morning, on November 13th.
GetHuman: Did you reach out to Fingerhut, and if so, how?
GetHuman: And which of these common Fingerhut customer issues best describes the reason you wanted to talk to them?
(Shows ~Mary Howad a list of common Fingerhut problems)
~Mary Howad: "Account access" was why I was trying to call.
~Mary Howad's review of Fingerhut customer service
GetHuman: So how would you sum up your experience for GetHuman's Fingerhut customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mary Howad: When I called I didn't think I would get the quick service I got, but I did, didn't have to keep repeating myself like with some phone customer service rep.
GetHuman: Let's quantify your experience contacting Fingerhut. On a scale of 1 to 5, how easy is it go get help on a Fingerhut problem?
~Mary Howad: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mary Howad: I'd give them a two out of five on communication.
GetHuman: And what about Fingerhut's ability to quickly and effectively address your problem?
~Mary Howad: For that I would say three out of five.
GetHuman: And finally- any advice for other Fingerhut customers?
~Mary Howad: Call them early in the day or late. Don't forget any personal or account information you might need for Fingerhut to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mary Howad taken from his Fingerhut customer service problem that occurred on November 13th, 2017.