FirstEnergy Corp.: This companies marketing practices are ****. Th...
A FirstEnergy Corp. customer review by GetHuman user GetHuman-326981 from November 4th, 2017
Background on GetHuman-326981's case
GetHuman: GetHuman-326981 - can you tell our other FirstEnergy Corp. customers when your case took place?
GetHuman-326981: Sure. It was middle of the night, on October 31st.
GetHuman: Did you reach out to FirstEnergy Corp., and if so, how?
GetHuman: And which of these common FirstEnergy Corp. customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-326981 a list of common FirstEnergy Corp. problems)
GetHuman-326981: "Cancel service" was why I was trying to call.
GetHuman-326981's review of FirstEnergy Corp. customer service
GetHuman: So how would you sum up your experience for GetHuman's FirstEnergy Corp. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-326981: This companies marketing practices are ****. They come to your door saying they want to make sure you are getting your discount on your gas*electric bill, then try to get you to hand over a copy of your bill to them. These companies copy down your information and automatically enroll you for the commission they make when they do. What they don't tell you is that you are enrolled with an Energy Supplier (besides your regular utility company, who still delivers the utility to your home because they own the lines)and that you are possibly locked in! They are sending door to door reps out to scam people into enrolling.
GetHuman: Let's quantify your experience contacting FirstEnergy Corp.. On a scale of 1 to 5, how easy is it go get help on a FirstEnergy Corp. problem?
GetHuman-326981: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-326981: I'd give them a five out of five on communication.
GetHuman: And what about FirstEnergy Corp.'s ability to quickly and effectively address your problem?
GetHuman-326981: For that I would say five out of five.
GetHuman: And finally- any advice for other FirstEnergy Corp. customers?
GetHuman-326981: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for FirstEnergy Corp. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-326981 taken from his FirstEnergy Corp. customer service problem that occurred on October 31st, 2017.