Ford Motor Credit: customer service reps are in south america and...
A Ford Motor Credit customer review by GetHuman user ~Robbie from November 3rd, 2017
Background on ~Robbie's case
GetHuman: ~Robbie - can you tell our other Ford Motor Credit customers when your case took place?
~Robbie: Sure. It was evening, on October 25th.
GetHuman: Did you reach out to Ford Motor Credit, and if so, how?
GetHuman: And which of these common Ford Motor Credit customer issues best describes the reason you wanted to talk to them?
(Shows ~Robbie a list of common Ford Motor Credit problems)
~Robbie: "Extension" was why I was trying to call.
~Robbie's review of Ford Motor Credit customer service
GetHuman: So how would you sum up your experience for GetHuman's Ford Motor Credit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Robbie: customer service reps are in south america and don't fully understand your question(s). They all give the exact same answers no matter what the question is. Transferring to a supervisor is of no help either. Send them a written complaint and still no answer.
GetHuman: Let's quantify your experience contacting Ford Motor Credit. On a scale of 1 to 5, how easy is it go get help on a Ford Motor Credit problem?
~Robbie: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Robbie: I'd give them a three out of five on communication.
GetHuman: And what about Ford Motor Credit's ability to quickly and effectively address your problem?
~Robbie: For that I would say two out of five.
GetHuman: And finally- any advice for other Ford Motor Credit customers?
~Robbie: Call them early in the day or late. Don't forget any personal or account information you might need for Ford Motor Credit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Robbie taken from his Ford Motor Credit customer service problem that occurred on October 25th, 2017.