Frito-Lay, Inc.: I am an old man and have loved Cracker Jacks al...
A Frito-Lay, Inc. customer review by GetHuman user ~Rick from November 7th, 2017
Background on ~Rick's case
GetHuman: ~Rick - can you tell our other Frito-Lay, Inc. customers when your case took place?
~Rick: Yeah. It was evening, on October 30th.
GetHuman: Did you reach out to Frito-Lay, Inc., and if so, how?
GetHuman: And which of these common Frito-Lay, Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~Rick a list of common Frito-Lay, Inc. problems)
~Rick: "Complaint" was why I was trying to call.
~Rick's review of Frito-Lay, Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's Frito-Lay, Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rick: I am an old man and have loved Cracker Jacks all my life. I picked up a lager package the other day and it is aparrent the cost of peanuts is very high now-a-days because I got all of * peanuts in the * *** oz. package! If this is a problem with quality control or machinery, I've worked with packaging machines all my life and I may be able to help you. If it is the cost of peanuts I suggest you buck up or get out of the Cracker Jack business. The peanuts are what gives Cracker Jacks the edge over any other run of the mill carmel corn manufacturing company!
GetHuman: Let's quantify your experience contacting Frito-Lay, Inc.. On a scale of 1 to 5, how easy is it go get help on a Frito-Lay, Inc. problem?
~Rick: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rick: I'd give them a one out of five on communication.
GetHuman: And what about Frito-Lay, Inc.'s ability to quickly and effectively address your problem?
~Rick: For that I would say one out of five.
GetHuman: And finally- any advice for other Frito-Lay, Inc. customers?
~Rick: Call them early in the day or late. Don't forget any personal or account information you might need for Frito-Lay, Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rick taken from his Frito-Lay, Inc. customer service problem that occurred on October 30th, 2017.