Front Row King: I called to ask about shipping options and they...
A Front Row King customer review by GetHuman user ~mattcampbell12 from November 20th, 2017
Background on ~mattcampbell12's case
GetHuman: ~mattcampbell12 - can you tell our other Front Row King customers when your case took place?
~mattcampbell12: Yes. It was evening, on November 12th.
GetHuman: Did you reach out to Front Row King, and if so, how?
GetHuman: And which of these common Front Row King customer issues best describes the reason you wanted to talk to them?
(Shows ~mattcampbell12 a list of common Front Row King problems)
~mattcampbell12: "None of those really matches why I wanted to call Front Row King that day." was why I was trying to call.
~mattcampbell12's review of Front Row King customer service
GetHuman: So how would you sum up your experience for GetHuman's Front Row King customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mattcampbell12: I called to ask about shipping options and they were able to answer all my questions, however they were really trying to get me to order over the phone instead of online. The lady on the phone was American and didn't have an accent that was too hard to understand... FINALLY!
GetHuman: Let's quantify your experience contacting Front Row King. On a scale of 1 to 5, how easy is it go get help on a Front Row King problem?
~mattcampbell12: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mattcampbell12: I'd give them a five out of five on communication.
GetHuman: And what about Front Row King's ability to quickly and effectively address your problem?
~mattcampbell12: For that I would say three out of five.
GetHuman: And finally- any advice for other Front Row King customers?
~mattcampbell12: Call them early in the day or late. Don't forget any personal or account information you might need for Front Row King to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mattcampbell12 taken from his Front Row King customer service problem that occurred on November 12th, 2017.
Front Row King
4.75 of 5 stars | 3 reviews
~mattcampbell12's Front Row King Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars
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