Frontier Airlines: SEVEN HOURS, NO ANSWER, THEN...GOT HUNG UP ON...
A Frontier Airlines customer review by GetHuman user ~Violetta Bloom from November 14th, 2017
Background on ~Violetta Bloom's case
GetHuman: ~Violetta Bloom - can you tell our other Frontier Airlines customers when your case took place?
~Violetta Bloom: Yes. It was morning, on November 11th.
GetHuman: Did you reach out to Frontier Airlines, and if so, how?
GetHuman: And which of these common Frontier Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Violetta Bloom a list of common Frontier Airlines problems)
~Violetta Bloom: "Special Request" was why I was trying to call.
~Violetta Bloom's review of Frontier Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Frontier Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Violetta Bloom: SEVEN HOURS, NO ANSWER, THEN...GOT HUNG UP ON. THIS IS UNACCEPTABLE. MY TIME IS VALUABLE? THAT'S A JOKE. I KNOW IT IS. I HAD JUST GOTTEN OFF OF THE GRAVEYARD SHIFT AND HAD ONE SIMPLE THING TO DO, TO BOOK MY KITTY A SEAT ON THE FLIGHT I'M TAKING IN MARCH. JEEEEEEZE I FEEL LIKE I WANT TO CRY, I FEEL HUMILIATED AND SLIGHTED.
GetHuman: Let's quantify your experience contacting Frontier Airlines. On a scale of 1 to 5, how easy is it go get help on a Frontier Airlines problem?
~Violetta Bloom: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Violetta Bloom: I'd give them a one out of five on communication.
GetHuman: And what about Frontier Airlines's ability to quickly and effectively address your problem?
~Violetta Bloom: For that I would say one out of five.
GetHuman: And finally- any advice for other Frontier Airlines customers?
~Violetta Bloom: Call them early in the day or late. Don't forget any personal or account information you might need for Frontier Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Violetta Bloom taken from his Frontier Airlines customer service problem that occurred on November 11th, 2017.