Frontier Communications: Called to check on the status of repair order...
A Frontier Communications customer review by GetHuman user ~ticked off from November 8th, 2017
Background on ~ticked off's case
GetHuman: ~ticked off - can you tell our other Frontier Communications customers when your case took place?
~ticked off: Yeah. It was morning, on November 7th.
GetHuman: Did you reach out to Frontier Communications, and if so, how?
GetHuman: And which of these common Frontier Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~ticked off a list of common Frontier Communications problems)
~ticked off: "Lower my bill" was why I was trying to call.
~ticked off's review of Frontier Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Frontier Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ticked off: Called to check on the status of repair order, only to find out it was put on hold. Husband sitting at home waiting for them to show up. Repairman time to show up for appointment between *am and *:**pm. What a joke!! Great customer service. NOT!!!
GetHuman: Let's quantify your experience contacting Frontier Communications. On a scale of 1 to 5, how easy is it go get help on a Frontier Communications problem?
~ticked off: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ticked off: I'd give them a two out of five on communication.
GetHuman: And what about Frontier Communications's ability to quickly and effectively address your problem?
~ticked off: For that I would say one out of five.
GetHuman: And finally- any advice for other Frontier Communications customers?
~ticked off: Call them early in the day or late. Don't forget any personal or account information you might need for Frontier Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ticked off taken from his Frontier Communications customer service problem that occurred on November 7th, 2017.